Refund Policy
---
Refund Policy for Candpro
At Candpro, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Your request must be made within 30 days of receiving your order.
- The item must be in its original and new condition, unworn, and unused, with all tags and packaging intact.
2. Non-Refundable Items
The following items are non-refundable:
- Final sale items
- Gift cards
- Items marked as non-refundable at the time of purchase
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Email our customer service at contact@candpro.com within 30 days of receiving your order to request a refund authorizations
- Prepare Your Package: Once your refund request is approved, pack the item securely in its original packaging, including all tags and accessories.
- Ship Your Return: Follow the return instructions provided by our customer service. You are responsible for return shipping costs unless the item was damaged or incorrect.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. We will then notify you of the status of your refund:
- If approved, your refund will be processed within a specified number of days, and a credit will be issued to your original payment method.
- If denied, we will provide a reason and can return the item to you if requested.
5. Refund Processing Time
Please allow **5-10 business days** for the refund to reflect on your original payment method, depending on your bank’s processing times.
6. Questions?
If you have any questions regarding our refund policy, please contact us at:
Address: 163 Parkhouse Street, Dallas Texas 75207, United States
Call: +1 313 913 1624
Email: contact@candpro.com
---
Feel free to modify this policy as needed to align with your specific operations!